Due to the high volume of requests that we have received via our website, we have unfortunately had to revise our repair policy.
Any parasol that has been bought directly from us, or our online store www.shadecentre.co.uk, or via one of our resellers, or is one of the brands listed below; is eligible for repair (either under warranty or at quoted rate). We will endeavour to repair or replace parts, frames and canopies where possible.
Parasol brands that are supported include: Vortex, Tradewinds, TUUCI, Shademaker, Uhlmann, Tophoven, Umbrosa and Scolaro.
Sadly, many of the other parasols imported into this country are not designed to last, or are supplied with insufficient access and supply of ongoing spares and replacement canopies. As a result of this, during our busy summer season, we will not be able to review or accept repair requests for any other parasol manufacturer brand, except for the ones listed above.
- Please try contacting the company where you first bought your parasol to enquiry about their repair programme.
- Contact us during our off-season period (late Autumn, Winter) and we will endeavour to assist you where possible.
- Consider investing in a replacement parasol built to last. Our Tradewinds range of parasols offer exceptional durability and sustainability. Featuring a long lifespan, robust warranty and a full range of replacement parts. We are able to supply replacement canopies to customers who have owned Tradewinds parasols for many years. We recently supplied a customer with a replacement canopy for a Tradewinds parasol that was bought 30 years ago! For more information and pricing, please visit our retail site: www.shadecentre.co.uk